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Spam/Virus filter information
January 1, 2014 11:00 : Coax Internet has a new spam/virus filter in operation.
The name of the filter is "EdgeWave".
You are daily receiving an email with the From Address of "Daily Digest" when
opened will show you a list of quarantined emails.
The subject line will be "Spam Digest for (Date)".
The header line includes clickable entries "My AccountSettings |
Support" for you to use to change your settings or contact support.
Each line represents a quarantined email message. The line starts
with "View" which is clickable to allow you to view the email without
endangering your computer.
The second column contains the reason that email was quarantined:
"Spam, phish, virus, dangerous or Advertisement". The rest of the columns
At the bottom of the email you have the options "Unsubscribe | Report Spam
| Change Report Frequency". If you unsubscribe you will no longer receive
these emails but your filtering will still work. You will need to contact
support to resubscribe.
If you choose to view a message, you have the option at the bottom of
the view to "Release" the email to your computer mail box.
You have the option to "Add (the from address) to your 'Friends' list." when
you Release the email to your mailbox.
If you dont "Release" you will need to "logout" of that web page.
Quarentined emails will be kept for 35 days then automatically
purged. You do not have to delete them.
- Other Important Email Addresses:
Sales Queries - sales
Support Questions - support